Service Experience Manager (Global Process Owner)

By clicking the "send" button, I declare that I have read and accepted the Terms and Conditions and Privacy Policy for candidates.

By clicking the "send" button, I declare that I have read and accepted the Terms and Conditions and Privacy Policy for candidates.

Privacy Policy The controller of your personal data is Randstad Polska Sp. z o.o., registered at Al. Jerozolimskie 134, 02-822 Warszawa. We use your personal data when providing our HR-services, which include services in the field of recruitment and selection, mediation, temporary staff, secondment, payroll, personal development, career guidance, talent communities, coaching, planning, and personnel and salary administration as further described in the Terms and Conditions (collectively Services). This section also applies to candidates for internal corporate positions at Randstad. By innovating at scale, Randstad will fulfill our compelling vision: to empower lifelong employability and deliver on our brand promise of proactivity, transparency and guidance to offer a truly enriching talent experience for finding a job around the world. What personal data do we collect about you and why do we need your them As a candidate, we collect and process the following personal data about you for the purposes specified below: 1. Purpose(s) for processing: Provision of our Services to you (including matching and proposing you to clients, interviews, assessments). For example, we may process your personal data to recommend jobs to you based on your profile and enable our consultants to provide you with tailored job opportunities, career advice, reskilling options, inclusiveness, suggest additional training where necessary and introduce you to hiring managers. Categories of personal data: Identification and contact data: name, contact information (including home address, email address, phone number), date of birth, (in exceptional cases) gender, digital signature and languages spoken, your experience and educational background and other relevant information (such as your photograph, interview notes and personal data included in the cover letter or as part of the application process). Legal basis for processing: The processing of your data and the use of automated systems is necessary to provide you with the matching services, and is therefore based on (pre-) contractual necessity 2. Purpose(s) for processing: Training and updating of systems/statistical purposes. Some of the systems that we use to provide our Services are based on machine learning technology. In order for that technology to function reliably, it needs to be trained and updated on the basis of existing data. We may also process personal data in an aggregated manner for statistical purposes. Categories of personal data: Professional information: personal data related to your work including (without limitation) your job title, description and location, your department, professional email address, reporting levels, and employment status (full-time/part-time/etc.). CV/resumes and other recruitment information: CV/resume, work history, information about your skills, your experience and educational background and other relevant information (such as your photograph, interview notes and personal data included in the cover letter or as part of the application process). Legal basis for processing: Based on our legitimate interest in training and updating our systems. We have implemented mitigating measures to limit the privacy impact, such as de-identification and an easy opt-out in your choices. 3. Purpose(s) for processing: Dispute management and litigation Categories of personal data: Legal/Dispute Data: Personal data that law enforcement authorities require us to disclose in connection with an investigation. Personal data that is necessary for Randstad to defend its rights in connection with a dispute or with proceedings before a court of law (or other dispute resolution body) Legal basis for processing: Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes 4. Purpose(s) for processing: Compliance with labor, tax and social security laws and other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements) Categories of personal data: Identification and contact data: name, contact information (including home address, email address, phone number), citizenship and country of residence, date of birth, (in exceptional cases) gender, digital signature and languages spoken. Special personal data: where necessary to comply with its legal obligations, or if otherwise permitted by or pursuant to law or if you include such data in your documents, Randstad may process data about your health, and other sensitive data. Legal basis for processing: Processing is necessary for compliance with employment and compliance with our legal obligations under labor, tax, social security and other laws and regulations. 5. Purpose(s) for processing: Business development and candidate engagement (including sending job-related communications, updates about our services and, where applicable, marketing communications that may be of interest to you). Categories of personal data: Identification information: Your name and contact details (including email address and phone number), gender, digital signature, and languages spoken. Professional information: Information related to your professional background, including (without limitation) your job title or role, location, skills, and career interests. Legal basis for processing: Based on consent, where required, in particular for receiving marketing communications that are not strictly related to your job applications or account management; and/or Based on our legitimate interest, where applicable, to maintain and develop our relationship with registered candidates, to inform you about relevant opportunities, services, and updates related to your professional interests. You may withdraw your consent or object to receiving marketing communications at any time by using the opt-out option provided in each communication or through your account settings. 6. Purpose(s) for processing: Events Categories of personal data: Identification and contact data: name, contact information (including email address, phone number), date of birth, (in exceptional cases) gender, digital signature and languages spoken. Photographs and video footage: when participating in recruitment-related events, meetings, conferences etc. Legal basis for processing: Based on our legitimate interest in maintaining a good relationship with our community of candidates and promoting our Services by inviting you to our events. In the context of such events, photographs or video footage may be taken, which may involve the processing of your personal data. 7. Purpose(s) for processing: Surveys (including satisfaction surveys) Categories of personal data: Identification information: your name and other contact information (including email address, phone number), gender, digital signature and languages spoken. Professional information: information related to your work including (without limitation) your job title, your location and your department. Survey results: we may process your responses to questions in surveys. Information you choose to share with us: we may process additional information if you choose to share that with us. Legal basis for processing: Based on our legitimate interest to survey our candidates so as to better understand their needs, to improve our Services and to build and maintain a good relationship with our candidates. 8. Purpose(s) for processing: Facilities, security and contingency planning purposes Categories of personal data: Identification and contact data: name, contact information (including phone number) Visitor information: when accessing our buildings, we may collect your name, contact details, car plate number, identification, etc. for security reasons. Where we are legally permitted to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons. Information related to identification/access control cards: employee identification and access control cards may contain your name, photograph, employee number and may be linked to other details on record (department, phone number, license plate). CCTV footage: we may process footage of you obtained through our use of CCTV surveillance systems. Legal basis for processing: Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include safeguarding and securing our assets, our facilities, our information systems and our people. In this context, the collection and verification of identification and contact information is necessary for access control, on-site security, and effective contingency planning. 9. Purpose(s) for processing: To conduct corporate transactions (including mergers, acquisitions and divestments) Categories of personal data: Identification information: your name and other contact information (including email address, landline phone number and mobile phone number), gender, digital signature and languages spoken. Professional information: information related to your work including (without limitation) your job title, your location and your department. Legal basis for processing: Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstads interest in developing its business through mergers, acquisitions and divestment. 10. Purpose(s) for processing: Responses to DSRs Categories of personal data: Identification and contact data: name, contact information, other categories of data necessary to confirm the identity of the individual person. Legal basis for processing: Processing is necessary for the purpose of the legitimate interests pursued by Randstad and legal obligations concerning data subject rights. 11. Purpose(s) for processing: Responding to queries Categories of personal data: Identification and contact data: name, contact information, other categories of data necessary to confirm the identity of the individual person. Legal basis for processing: Processing is necessary for the purpose of the legitimate interests pursued by Randstad. This data may be obtained directly or indirectly from you. In the latter case, we will inform you of the purpose and data sources we use, when we communicate with you in connection with our Services (e.g. to alert you about a job opportunity), or in any event within one month of the time we indirectly obtain your data. The exception is where the provision of this information to you would cause disproportionate efforts. In that case, we may take alternative measures to protect your rights and freedoms. Randstad may collect your data from the following sources: Forms you complete: these clearly indicate mandatory and optional data. Please note that refusing to provide mandatory data may prevent your participation in selection processes; Interviews and direct correspondence: this includes personal data gathered during video, recorded, telephone, and in-person interviews, as well as information sent via email; Randstad Clients: clients may provide us with your personal data to facilitate your participation in their selection processes; and, or, Third parties (referrers): individuals who recommend you in reference programs or who provide employment references or information about your previous work. How long we keep your personal data We may retain your personal data for a period of 24 months counting from our last interaction with you for the purposes of providing you our Services. For marketing purposes - until your consent has been revoked. HR technologies our use of innovative HR technologies for talent matching and services Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of todays HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes. For example we use chatbots or AI Agents to improve your talent experience. Chatbots and AI Agents give candidates the opportunity to answer questions based on the requirements of the job they apply for. This is a user-friendly way for candidates to: provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate. know promptly whether their skills meet a jobs essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset. answer at any moment convenient to the user. As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants. This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in. To support our recruitment processes for corporate positions, we may use technologies that rely on automated processing to help assess information provided by applicants (such as professional experience, skills, and qualifications). These tools may generate indicative results or recommendations (for example, suitability or match indicators) to support our recruitment teams. Where such technologies are used in a way that involves automated decision-making or produces significant effects for individuals, we will provide affected applicants with specific and appropriate information, including meaningful information about the logic involved, the applicable legal basis, and their rights, in accordance with applicable data protection laws. Final decisions relating to recruitment are made by our recruitment teams. What personal data is processed? We process your identification and contact data, which includes your name, contact information, citizenship, country of residence, date of birth, languages spoken, and, in some cases, gender. Additionally, your CV/resume, work history, information about your skills, your experience and educational background and other relevant information (such as your photograph and personal data included in the cover letter or as part of the application process) as well as any documents you upload are processed to verify your qualifications and compliance with job requirements as well as labour law requirements. Certain sensitive personal data, such as your PESEL number or health information, may be processed and collected earlier than in traditional recruitment processes, specifically when explicitly required to validate you for a job profile for the Digital Marketplace. This collection is required with a view to entering into a contract with you and is in full compliance with applicable data protection laws. How does automated decision-making work? The information you provide directly feeds into this automated assessment process, which is integral to the Digital Marketplace. The system evaluates various personal aspects against the job requirements set by Randstad and the employer as applicable. This is achieved by analyzing your uploaded personal data, including documents, against a predefined set of rules and thresholds. For instance, if a mandatory criterion for a job is not met based on the information in your documents, the automated system will mark you as ineligible for that specific role. This process ensures a consistent and fair assessment by uniformly applying criteria to all candidates, thereby enabling the display of relevant job opportunities to you. Subsequently, based on your job preferences, such as your preferred commute distance and your availability, you are recommended suitable jobs or shifts. You are able to update your preferences, which in turn updates the recommended jobs and shifts. While we are not providing a complex mathematical explanation of the underlying algorithms, our aim is to provide you with meaningful information about the rationale behind these decisions. Legal Basis for Processing The processing of your data and the use of automated systems for matching services are necessary for the performance of a contract (or in anticipation of entering into a contract) between you and Randstad, specifically to enable your participation in and use of our Digital Marketplace. This means that the processing of your data is based on (pre-)contractual necessity. Please ensure that all data and documents you provide are accurate and up-to-date, as eligibility decisions, which are driven by automated decision-making, rely solely on this information. We implement robust measures to verify data accuracy, and your active input plays a crucial role in maintaining this quality. Requesting Human Intervention: If you believe a decision made through the automated decision-making process is incorrect or wish to have a human review your profile and job matching, you have the right to request human intervention. You can do this by contacting dpo@randstad.pl. responsible use of HR technologies Randstad is committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles https://www.randstad.com/s3fs-media/rscom/public/2020-02/randstad-ai-principles.pdf). Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful. We strive to involve human beings whenever we make decisions that significantly impact you. If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you. To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example: We regularly test the output created by these technologies to identify potential unfair bias. We regularly obtain expert advice to continuously improve the way in which we identify and remove bias. Both our consultants and our search and match algorithms are thoroughly trained and always work together. with whom we share your personal data We may share your personal data: Randstad Group Entities: with other entities of the Randstad group of companies. We are part of a multinational group of companies and sometimes we may share personal data with other Randstad groups of companies for the purposes of efficient management of business, compliance with legal and regulatory requirements and to provide our Services to you (include as matching) and to our clients. For an overview of these entities, click https://www.randstad.com/find-randstad-in-your-country/. Our "partner for talent" strategy focuses on building long-term relationships with clients and talents, understanding their unique challenges, and delivering tailored solutions to help them thrive in a dynamic global talent market. We leverage data, technology, and our deep industry expertise to connect the right talent with the right opportunities. External partners for service delivery: with Randstad clients. Within the scope of our Services, including recruitment and provision of temporary work. with third parties providing HR-related services to use (e.g. payroll service providers); with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider); with third parties providers of marketing-related services (e.g. we may store your personal data in a cloud-based CRM-application that is hosted and provided by a third party service provider; e.g. when we use a third party service provider to organise an event we may share your personal data with that third party in order to invite you to that event); with providers of professional services (e.g. to our auditors, our tax advisors, our legal advisors). with Public and Regulatory Authorities: with public authorities (e.g. pursuant to applicable law Randstad must disclose personal data to the social security authorities and to tax authorities); with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them). We may also disclose your personal data to third parties: in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets. When we share your personal data as described above, such personal data may be transferred both within and outside the European Economic Area (EEA). In the event that we transfer your personal data internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place. Your personal data may be transferred from countries located within the EEA to countries located outside of the EEA (such as the United States). In such cases, we will require that the following safeguards are observed: The laws of the country to which your personal data is transferred ensure an adequate level of data protection. Click https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en#:~:text=The%20European%20Commission%20has%20so,are%20ongoing%20with%20South%20Korea; for the list of non-EEA countries that, according to the European Commission, provide an adequate level of data protection; or The transfer is subject to standard data protection clauses approved by the European Commission. More information about those data protection clauses is available https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en; or Any other applicable appropriate safeguards under article 46 of the EU General Data Protection Regulation (2016/679). For more information about the safeguards that we have implemented to protect your personal data internationally, please contact us at dpo@randstad.pl how we will protect your personal data We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data. While we have measures in place to protect your personal data, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches. your data protection rights You have the following rights regarding your personal data: 1. Right to be informed - You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this notice. 2. Right of access - You have the right to access the personal data we keep about you this is because we want you to be aware of the personal data we have about you and to enable you to verify whether we process your personal data in accordance with applicable data protection laws and regulations. 3. Right to rectification - If your personal data is inaccurate or incomplete, you have the right to request the rectification of your personal data. 4. Right to erasure - This is also known as the right to be forgotten and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep it. This is not a general right to erasure, there are exceptions. 5. Right to restrict processing - You have rights to block or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be blocked to make sure the restriction is respected in future. 6. Right to data portability - You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such personal data transferred directly to a third party. 7. Right to object to processing - You have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests or on public interest grounds; the right to object to processing for direct marketing purposes (including profiling); the right to object to the use of your personal data for scientific or historical research purposes or statistical purposes in certain circumstances. 8. Right to withdraw consent - If our processing of your personal data is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your personal data in the context of voluntary employee surveys. 9. Right to object to automated decision making - You have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Automated decision making takes place when an electronic system uses personal data to make a decision without meaningful human intervention. This right is subject to certain exceptions. For example, we may use automated decision-making when it is necessary for entering into or performing a contract with you (pre-contractual or contractual necessity) or based on your explicit consent (where you have freely given consent for such automated processing), provided that we implement appropriate safeguards, including: the right to obtain human intervention; the ability to express your point of view; and the right to contest the decision or request a review. If automated processing is necessary for entering into or performing a contract, your objection to the use of such processing may, in some cases, make it impossible for us to enter into or continue the contract. If automated processing is based on a legal basis other than contractual necessity (e.g., consent), you retain the right to object or withdraw your consent at any time, and we will review your objection in accordance with our data protection requirements. For further information, please see the section HR technologies. You can exercise your rights by writing to dpo@randstad.pl We will handle your request with special care to ensure your rights can be exercised effectively. We may ask you for proof of identity to ensure that we are not sharing your personal data with anyone else but yourself! You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make your request effective right away. In any case, within one month from your request, we will inform you on the actions taken. You have the right to lodge a complaint with a supervisory data protection authority: Urząd Ochrony Danych Osobowych, www.uodo.gov.pl changes to this Privacy Policy We may update this notice from time to time. You can see the date on which the last change was made below. We advise you to review this notice on a regular basis so that you are aware of any changes. contact us If you have any questions about this notice or any privacy concerns, or would like to exercise your rights, or obtain further information about the safeguards we have in place so that your personal data is adequately protected when transferred outside Europe, please contact us at dpo@randstad.pl or at IOD Randstad Polska, Al. Jerozolimskie 134, 02-822 Warszawa. This notice was updated on April 8, 2026.