Service Request & Problem Management Process Owner

By clicking the "send" button, I declare that I have read and accepted the Terms and Conditions and Privacy Policy for candidates.

By clicking the "send" button, I declare that I have read and accepted the Terms and Conditions and Privacy Policy for candidates.

Terms and Conditions and Privacy Policy: Your personal data controller is Randstad Polska Sp. z o.o. with its registered office in Warsaw (02-305), at Al. Jerozolimskie 134, hereinafter the Controller or the Company. We use your personal data when providing our HR services, which include services in the field of recruitment and selection, mediation, temporary staff, secondment, payroll, personal development, career guidance, coaching, planning, and personnel and salary administration (Services.). By innovating at scale, Randstad will fulfill our compelling vision: to empower lifelong employability and deliver on our brand promise of proactivity, transparency and guidance to offer a truly enriching talent experience for finding a job around the world. What personal data do we collect about you As a candidate, we collect and process personal data about you such as: identification information we may process your name, contact information (including home address, e-mail address and telephone number), citizenship, date of birth, (in exceptional cases) gender [usunięte] CV/resumes and other recruitment information we may process your CV/resume, work history, information about your skills, your experience and educational background and other relevant information (such as your photograph, languages spoken, interview notes and personal data included in the cover letter or as part of the application process). compensation and benefits information we may process personal data relating to your current compensation and benefits including (without limitation) your current bonus, recurring payments and benefits photographs and video footage when participating in recruitment-related events, meetings, conferences etc., we may process photographs or videos of you. visitor information when accessing our buildings, we may collect your name, contact details, car plate number, and other identification for security reasons. Where we are legally required to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons. information you choose to share with us we may process additional personal data if you choose to share that with us. This data may be obtained directly or indirectly from you. In the latter case, we will inform you of the purpose and data sources we use, when we communicate with you in connection with our Services (e.g. to alert you about a job opportunity), or in any event within one month of the time we indirectly obtain your data. The exception is where the provision of this information to you would cause disproportionate efforts. In that case, we may take alternative measures to protect your rights and freedoms. Why do we need your personal data Randstad processes your personal data only for the purposes specified below under art. 6.1. a, b, c and f of the General Data Protection Regulation 2016/679/EC (hereinafter GDPR): to provide our Services to you (including matching and proposing you to clients, interviews, assessments). We may process your personal data and send you job offers to your phone numbers, email addresses and residence addresses, if you provide them to us, to recommend jobs to you based on your profile and enable our consultants to provide you with tailored job opportunities, career advice, reskilling options, inclusiveness, suggest additional training where necessary and introduce you to hiring managers - the processing of your data and the use of automated systems is necessary to provide you with the matching services, and is therefore based on (pre-) contractual necessity; to refer you to occupational medicine examinations, also online, if you are selected for employment in the recruitment process - processing is based on legal provisions to train and update systems/statistical purposes. Some of the systems that we use to provide our Services are based on machine learning technology. In order for that technology to function reliably, it needs to be trained and updated on the basis of existing data. We may also process personal data in an aggregated manner for statistical purposes - based on our legitimate interest in training and updating our systems. We have implemented mitigating measures to limit the privacy impact, such as de-identification and an easy opt-out in your choices; dispute management and litigation and handling any reports through Randstad's misconduct reporting procedure - processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes and handling reports of potential misconduct within or relating to Randstad; compliance with labor laws, other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements - processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes and handling reports of potential misconduct within or relating to Randstad to organize events for candidates, including training, e.g. on preparing CVs or conducting job interviews - processing is based on your optional consent to marketing activities to conduct satisfaction surveys (customer delight) - processing is necessary for the purposes of the legitimate interests pursued by Randstad, in this case, improving the quality of the recruitment process - the legal basis is the legitimate interest of the data controller facilities, security and contingency planning purposes - processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include safeguarding and securing our assets, our facilities, our information systems and our people to conduct corporate transactions (including mergers, acquisitions and divestments) - processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstads interest in developing its business through mergers, acquisitions and divestments. How long we keep your personal data We may retain your personal data for: 24 months from the time of submitting of your last application, if you accepted the Privacy Policy for marketing purposes: until you have revoked your consent. We may keep your personal data longer if necessary in connection with any actual or potential dispute (e.g. we need this personal data to establish or defend legal claims), in which case we will keep your personal data until the end of such dispute; and/or for us to comply with any legal or regulatory obligation, in which case we will keep your personal data for as long as required by that obligation. HR technologies Our use of innovative HR technologies for talent matching and services Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of todays HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes. For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for. This is a user-friendly way for candidates to: provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate. know promptly whether their skills meet a jobs essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset. answer at any moment convenient to the user. As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants. This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in. Improving the client experience HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate: creativity and emotion. Responsible use of HR technologies Randstad is committed to the ethical and responsible use of innovative HR technologies. Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful. We strive to involve human beings whenever we make decisions that significantly impact you. If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you. To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies, for example: We regularly test the output created by these technologies to identify potential unfair bias. We regularly obtain expert advice to continuously improve the way in which we identify and remove bias. Both our consultants and our search and match algorithms are thoroughly trained and always work together. With whom do we share your personal data We may share your personal data on the basis of art. 6.1.b, c and f of GDPR: with other entities of the Randstad group of companies. We are part of a multinational group of companies and sometimes we may share personal data with other Randstad groups of companies for the purposes of efficient management of business, compliance with legal and regulatory requirements and to provide our Services to you (include as matching) and to our clients (based on art. 6.1.f GDPR) with Randstad clients - in order to provide our services, i.e. assistance in finding employment or other gainful work, your personal data contained in application documents may be made available to potential employers (Article 6.1.b, c and f GDPR), which is related to our activities as employment agency, specified in the Act of 20 April 2004 on employment promotion and labor market institutions; with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider); with third parties providers of marketing-related services; with providers of professional services (e.g. to our auditors, our tax advisors, our legal advisors); medical centers (occupational medicine); with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them). We may also disclose your personal data to third parties: in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets. When we share your personal data as described above, such personal data may be transferred both within and outside the European Economic Area (EEA). In the event that we transfer your personal data internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place. Your personal data may be transferred from countries located within the EEA to countries located outside of the EEA (such as the United States). In such cases, we will require that the following safeguards are observed: the laws of the country to which your personal data is transferred ensure an adequate level of data protection. Click here for the list of non-EEA countries that, according to the European Commission, provide an adequate level of data protection; or the transfer is subject to standard data protection clauses approved by the European Commission. More information about those data protection clauses is available here; on the basis of EU-US Data Protection Framework; or any other applicable appropriate safeguards under article 46 of the EU General Data Protection Regulation (2016/679). How we will protect your personal data We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data. While we have measures in place to protect your personal data, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches. Your data protection rights You have the right to access to data, rectification, erasure, the right to object, the right to data portability and the right to request restriction of processing. For both recruitment services and marketing processes, the provision of data is voluntary, but the consequence of failure to provide personal data will be that you will not be able to use our Services or receive commercial information. To exercise your rights you may do it by writing an email to dpo@randstad.pl or by sending a letter to: IOD Randstad Polska, Al. Jerozolimskie 134, 02-305 Warszawa. If you send your request to another company address or call one of our consultants to exercise your rights, your request will be forwarded to dpo@randstad.pl and you will receive further communication from this address. We will handle your request with special care to ensure your rights can be exercised effectively. We may ask you for proof of identity to ensure that we are not sharing your personal data with anyone else but yourself! You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make your request effective right away. In any case, within one month from your request, we will inform you on the actions taken. You have the right to lodge a complaint with a supervisory data protection authority: Urząd Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa, www.uodo.gov.pl. If you have any questions about this Policy or any privacy concerns, or would like to exercise your rights, or obtain further information about the safeguards we have in place so that your personal data is adequately protected when transferred outside Europe, please contact us at dpo@randstad.pl or at IOD Randstad Polska, Al. Jerozolimskie 134, 02-305 Warszawa. This notice was updated: 01.10.2024